Returns Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.

To initiate a return, in the first instance please contact our Mail Order department by either emailing mailorder@cherryred.co.uk or calling us on +44 (0)208 9963120 with your order details.

All returns are subject to proof of purchase being provided (your order number and receipt).

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.

Unless the item is faulty, the customer will be responsible for the cost of return delivery.

Please always keep the receipt.